Troubleshooting

Solutions to common issues.

Connection Issues

Can't connect my email

Try these steps:

Clear browser cache and cookies

Use an incognito/private window

Check if your email provider has security alerts

Disable any ad blockers temporarily

Email disconnected unexpectedly

This can happen if:

You changed your email password

You revoked app permissions

Your email provider updated security settings

Solution: Remove and re-add the email connection.

Detection Issues

Subscription not detected

Possible reasons:

Email is in spam/trash

Unusual email format from merchant

Email received before connecting Subres

Solution: Check spam folder, or add the subscription manually.

Wrong amount detected

Solution: Edit the subscription and correct the amount. We'll learn from your correction.

Duplicate subscriptions

Solution: Merge duplicates by clicking "Merge" on the subscription card.

Dashboard Issues

Dashboard not loading

Try:

Refresh the page

Clear browser cache

Try a different browser

Check our status page

Data not updating

Sync happens every 15 minutes. To force a sync:

Go to Settings → Email Connections

Click "Sync Now" on your connection

Still Need Help?

If you're still experiencing issues:

Check our FAQ

Contact support

Email us at support@subres.io